Your Remote Workforce,
Fully Supported Nationwide
When your team works from home across the UK, you need an IT partner built for it. Validity provides next business day laptop delivery, remote monitoring, Microsoft 365 management, and a dedicated helpdesk — all for a fixed monthly cost per user.
Your Complete Remote IT Department
Validity acts as your outsourced IT department for fully remote organisations. We handle everything from provisioning and shipping laptops to your staff's homes, to day-to-day helpdesk support, system administration, Microsoft 365 management, and cyber security — all under one predictable monthly fee.
PROVISION
Pre-configured laptops shipped next business day to anywhere in the UK. New starters are ready to work from day one.
SUPPORT
Users contact our helpdesk directly. Senior technicians resolve issues remotely, fast — no waiting for a site visit.
SECURE
Endpoint protection, patch management, and optional 24x7 SOC monitoring keep every remote device safe wherever it is.
REPLACE
If a machine fails, a replacement is dispatched next business day. Critical workers can receive same-day delivery by courier.
Next Business Day Laptop Delivery, Anywhere in the UK
We supply business-grade refurbished HP EliteBook laptops — the same hardware used by enterprise organisations — at approximately one third of the cost of buying new. This is not a compromise on quality; it is a smarter approach to procurement that keeps your costs down without affecting performance or reliability.
Crucially, our close relationship with our hardware supplier means that when a machine develops a fault, we do not ask your staff to run diagnostics over the phone or wait for a manufacturer's engineer. We simply dispatch a replacement the next business day and arrange collection of the faulty unit for repair. For business-critical workers, we can arrange same-day delivery by courier.
Where a monitor, keyboard, and mouse are required, we supply new peripherals. We recommend monitors with integrated docking stations — a single cable connection powers the laptop, connects all peripherals, and keeps the desk tidy and professional.
Everything Included in Your Monthly Fee
One fixed cost per user covers the full stack of services your remote team needs. No hidden extras, no surprise invoices.
How Validity Supports Your Remote Team
From onboarding a new starter to resolving a critical incident, every aspect of your remote IT is handled by Validity.
We Onboard Your Team
New starters complete an online form that captures everything we need to set up their account, configure their device, and ship it directly to their home address — pre-configured and ready to use from the moment it arrives.
We Monitor & Manage Everything
Our Remote Monitoring and Management (RMM) platform watches every device 24x7. Windows updates, third-party software patches, and security software are all maintained automatically. We see problems before your staff do.
We Respond When Things Go Wrong
Users contact our helpdesk directly for any IT issue. If a device is compromised, our system can isolate it immediately — cutting all connections except our remote management channel — while a replacement is dispatched.
Security Built for the Remote Environment
When your team is spread across home offices, the traditional network perimeter disappears. Validity's security approach is designed for exactly this reality.
Zero Trust Architecture
We operate on a zero trust basis — every user and device is verified regardless of location. Most customers are comfortable using their existing home broadband under this model, with no VPN complexity required.
24x7 SOC Protection (Recommended)
Customers taking our Cyber Security Pro add-on benefit from a 24x7x365 Security Operations Centre. If a threat is detected at any hour, the SOC responds immediately — isolating the affected device and alerting your team.
Optional Secure Router
For organisations requiring a higher level of network separation, we can supply routers that plug into the existing home broadband or use 4G/5G to create a dedicated, isolated business network at each location.
Microsoft 365 Cloud Backup
Your Microsoft 365 data is backed up by a third-party cloud-to-cloud solution. This ensures data redundancy in the event of a Microsoft outage or accidental deletion — completely independent of Microsoft's own infrastructure.
Email Security & Awareness Training
Our AI-powered anti-spam solution helps users identify and report spoof and phishing emails. Combined with ongoing security awareness training and GDPR compliance tools, your team becomes your first line of defence.
Incident Isolation
In the event of a security incident, the affected user account is disabled and the device is isolated from all network connections — except our remote management channel, which remains open so we can investigate and remediate.
Why Validity for Remote Working IT?
Most IT providers are built around on-site support. Their value proposition — "we can be with you in an hour" — is irrelevant when your team is distributed across the country. Validity has built its service model specifically for remote-first and fully remote organisations.
Our combination of next business day hardware logistics, cloud-first management tools, and a senior technical team means we can support a business with staff in ten different locations just as effectively as one with everyone in the same building.
New Starter Onboarding, Handled
When a new member of staff joins your remote team, Validity takes care of the entire IT setup process. Our online new starter forms capture all the information we need — name, role, software requirements, delivery address — and we handle the rest.
What happens when a new starter joins:
Our Trusted Clients
We're proud to work with leading businesses across various industries
