Privacy Policy

1. Who We Are

This website is operated by Validity Ltd, a company registered in England and Wales (Company Number: 05413561), with its registered office at 17 Barn Crescent, Newbury, Berkshire, RG14 6HD.

We are committed to protecting your personal information and being transparent about what we collect and why. This policy explains how we handle any personal data you provide when you use this website.

2. What Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: When you complete the contact form on this website, we collect your name, email address, phone number (optional), company name (optional), and the content of your message.
• Automatic technical data: Like most websites, our server may log your IP address, browser type, and pages visited for security and performance monitoring purposes. This data is not used to identify you personally.

We do not use cookies for advertising, tracking, or analytics beyond the basic technical logging described above.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry and provide the IT support or services you have requested.
• Maintain a record of your communication with us for customer service purposes.
• Comply with any legal obligations we are subject to.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our legal basis for processing your personal data is:

• Legitimate interests — to respond to enquiries and provide the services you have asked about.
• Legal obligation — where we are required by law to retain certain records.

5. Google reCAPTCHA

This website uses Google reCAPTCHA v3 to protect the contact form from automated spam submissions. reCAPTCHA works by collecting hardware and software information, including device and application data, and sending this data to Google for analysis.

The information collected by reCAPTCHA is held in accordance with Google's Privacy Policy. By using this website's contact form, you agree to the use of reCAPTCHA and Google's processing of data about you.

6. How Long We Keep Your Data

We retain contact form enquiries for as long as is necessary to respond to and resolve your enquiry, and for a reasonable period thereafter in case of follow-up. If you become a client, your data will be retained for the duration of our business relationship and for seven years thereafter in accordance with UK legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request that we delete your personal data in certain circumstances.
• Restriction — ask us to restrict how we process your data.
• Objection — object to our processing of your data based on legitimate interests.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.